Terms & Privacy

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ARHTO LTD Privacy Policy

This Privacy Policy describes how your personal info is collected, used, and shared when you visit or make a purchase from www.arhto.com (the “Site”).

Personal info we collect

When you visit the Site, we automatically collect certain information about your device, including info about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect info about the individual web pages or products that you view, what websites or search terms referred you to the Site, and info about how you interact with the Site. We refer to this automatically-collectedinformation as “Device Info.”

We collect Device Info using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more info about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record info about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain info from you, including your name, billing address, delivery address, payment info (including credit card numbers and PayPal details) email address, and phone number. We refer to this info as “Order Info.” Please note payment data is not kept on record.

If you subscribe to our mailing list intheloop@arhto.com you will be providing your email address, which we will store and utilise for communications. You can decide to opt out of this at any time, in which case, your email address will be deleted from our records.

When we talk about “Personal Info” in this Privacy Policy, we are talking both about Device Info and Order Info. 

How do we use your personal info?

We use the order info that we collect generally to fulfill any orders placed through the Site (including processing your payment info, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Info to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with info or advertising relating to our products or services.

We use the Device Info that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal info

We share your Personal Info with third parties to help us use your Personal Info, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Info here:
https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Info here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Info to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for info we receive, or to otherwise protect our rights.

Your rights

If you are a European resident, you have the right to access personal info we hold about you and to ask that your personal info be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact info below.

Additionally, if you are a European resident we note that we are processing your info in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your info will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Info for our records unless and until you ask us to delete this info. Please note payment data is not kept on record.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more info about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail: care@arhto.com 

Company registration

ARHTO LTD is a company registered in England and Wales with company number: 10929280.

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