We recommend that you send returns by tracked shipment and always retain proof of postage. Otherwise there is no guarantee that we will receive your returned item. Please note that returned items remain your responsibility until we have provided notification of the goods successfully being delivered back to ARHTO.

International Returns: Please ensure returns made from  EU and ROW are clearly labeled ‘Returns Department’ on the address and most importantly that the goods are declared as ‘Returned Goods’ on any postal/customs declaration form to prevent any import charges and taxes being applied. Any charges incurred by this returning detail not being present on a return is likely to result in the charge being deducted from any refund requested and could prevent a exchange of a item until the charge is fulfilled by the customer.

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item and of the approval or rejection of your return/refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days of you being notified.

If your return is not approved, we will contact you using our care@arhto.com email.

If you haven’t received a refund yet:

1. First check your bank account again
2. Then contact your credit card company or bank – it may take some time before your refund is officially posted
3. If you’ve done all of this and you still have not received your refund yet, please contact us at care@arhto.com

ARHTO reserves the right to refuse a refund or may grant a partial refund in certain situations:

• Any item returned not in its original condition i.e damaged or soiled, washed, altered or worn (other than to try them on) will not be accepted and may be sent back to the customer and/or a refund refused.
• Items returned have had the labels removed, unattached or missing from the product.
• Returned items are lost by fault of customers returning shipping handler, we advise you must retain a form proof of postage and have some coverage for the goods when returning items.
• Items have been obviously damaged by the customers returning shipping handler or not returned in adequate packaging.

Please note refunds do not include any costs for original shipping of order.

Sale Items

Sale or clearance items sold under 60% the full retail price cannot be returned.

Pop-Up Items

Please note we do not accept refunds at our pop-up events, all sales are final. However if you have a change of heart in regards to the size of your pop up purchased item, we will happily exchange it for another size as long as original condition when purchased. 

Exchanges

We do not offer exchanges on sizes or alternative products from existing orders. 

If you wish to change the size or product of an item from an existing order, please return it to us for a refund and place a new order for the size or product you desire.  

In the unlikely event

You receive a defective or damaged item from us, please email us on care@arhto.com stating your order number, written details on the issue along with images. We will review the situation and come to a suitable solution for both you the customer and ARHTO.