Shipping & Returns
We aim to ship orders within 48 hours of an order being placed.
All orders/shipments are trackable.
All customers will receive shipment tracking details after an order has been processed and handed over to the shipping handler.
At busier times (such as during a christmas, bank holidays, sales periods) please allow/consider extra time for delivery. If you have specific delivery requirements, please email us at email@example.com stating your order number and we'll do our best to accommodate your request.
We offer shipping to the UK for a flat fee of £5. Please allow 2-4 working days from the date your order is shipped.
Any UK orders which are £150.00 or over will be shipped for free.
We offer shipping to all European destinations for a flat fee of £12. Please allow 3-6 working days from the date your order is shipped.
Any EU orders which are £185.00 or over will be shipped for free.
For European deliveries the customer/buyer is responsible for any import charges or taxes incurred for the goods entering the destination country.
Rest of World shipping
We can ship to all international destinations for a flat fee of £20. Please allow 4-10 working days from the date your order is shipped.
Any ROW orders which are £200.00 or over will be shipped for free.
For International deliveries the customer/buyer is responsible for any import charges or taxes incurred for the goods entering the destination country.
ARHTO holds the right to select which shipping service is used when free shipping is applied to any order. Estimate time of delivery will vary from standard/paid shipping services, dependent on the service selected by ARHTO. All free shipping orders will be provided a tracking number which will provide an estimate on time of delivery.
We hope you embrace your garms from us, but if you wish to exchange for another size or simply return the item(s) for a refund, please follow the steps below:
In order to process a return, please email us on firstname.lastname@example.org and we will send you a returns form. Please complete the form in as much detail as possible and include this in your returns package.
Our refund policy lasts 14 days after delivery. If 14 days has past since your purchase was delivered, we can’t offer you a refund – sorry about that.
Our UK only exchange policy lasts 30 days after delivery. If 30 days has past since your purchase was delivered, we can’t offer you an exchange for another size of the same item purchased – again sorry about that.
To be eligible for a return, your item must be unworn / unwashed and in the same condition as when you received it. It must also be returned with all the original tags & accessories still intact and packed within the product bag provided.
Please ensure the return is sent in suitable post/mail packaging to prevent the product from being damaged in transit.
To return a product, you must send it to the address provided on our returns form.
The customer is responsible for return delivery and the costs . All purchase and return delivery costs are non-refundable.
We recommend that you send returns by tracked shipment and always retain proof of postage. Otherwise there is no guarantee that we will receive your returned item. Please note that returned items remain your responsibility until we have provided notification of the goods successfully being delivered back to ARHTO.
International Returns: Please ensure returns made from EU and ROW are clearly labeled ‘Returns Department’ on the address and most importantly that the goods are declared as ‘Returned Goods’ on any postal/customs declaration form to prevent any import charges and taxes being applied. Any charges incurred by this returning detail not being present on a return is likely to result in the charge being deducted from any refund requested and could prevent a exchange of a item until the charge is fulfilled by the customer.
Once your return is received and inspected, we will notify you that we have received your returned item and of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days of you being notified.
If your return is not approved, we will contact you using our email@example.com email.
If you haven’t received a refund yet:
1. First check your bank account again
2. Then contact your credit card company or bank – it may take some time before your refund is officially posted
3. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
ARHTO reserves the right to refuse a refund or may grant a partial refund in certain situations:
- Any item returned not in its original condition i.e damaged or soiled, washed, altered or worn (other than to try them on) will not be accepted and may be sent back to the customer and/or a refund refused.
- Items returned have had the labels removed, unattached or missing from the product.
- Returned items are lost by fault of customers returning shipping handler, we advise you must retain a form proof of postage and have some coverage for the goods when returning items.
- Items have been obviously damaged by the customers returning shipping handler or not returned in adequate packaging.
Please note refunds do not include any costs for original shipping of order.
Items purchased with promo codes provided by ARHTO are considered as non-sale items and therefore, our refund and exchange policy is applicable as per regular priced items.
Please note, once a promo code is used, it cannot be reissued or reused for another purchase.
Sale, reduced or clearance items can be returned under the same hassle free policy as full priced items.
Please note we do not accept refunds at our pop-up events, all sales are final. However if you have a change of heart in regards to the size of your pop up purchased item, we will happily exchange it for another size as long as it is as when purchased.
UK - All items can be exchanged for a alternate size, up to one time per product per order, however this is permitted only within the 30 day returns period.
Europe and international - Size exchanges are not available to non UK destinations currently. Items will have to be returned/refunded within the 30 day returns period of the existing order whereby the shipping cost will be absorbed by the customer. A new order for the alternate size product will have to be made by the customer including the shipping cost (if applicable).
If you wish to exchange a product for an alternative product from us, this is not possible using an existing order. So we suggest you return the initial purchased product for a refund within 14 days of delivery and place a new order for the alternative product you desire.
In the unlikely event
You receive a defective or damaged item from us, please email us on email@example.com stating your order number, written details on the issue along with images. We will review the situation and come to a suitable solution for both you the customer and ARHTO.